What does the first issue record show?
The first artifact is an issue record with 6 fields: platform, profile URL, notice text, affected detail, available evidence and next action. This format separates what the platform displays from what the project can substantiate. It also gives each affected profile its own trackable item.
We inspect the visible profile and notice on CoinMarketCap, CoinGecko, DEXTools or DEXScreener. Then we compare the disputed detail with the materials you provide. A field is marked as confirmed, inconsistent or still unsupported. That distinction keeps a response from treating an assumption as a fact.
The initial review commonly covers:
- Profile identity, project name and official links.
- Token or contract details and the stated network.
- The wording and context of the visible flag or request.
- Existing records that support the profile information.
- Questions requiring an authorized project contact.
The audit identifies a correction, an evidence gap or a request needing clarification. Those are different tasks. A profile correction changes displayed information. An evidence gap needs supporting records. A request for clarification needs an accurate answer from the project. For the wider scope of tracker support, see listings and verification.
How do four tracker profiles change the evidence plan?
The profile URL and displayed notice determine the evidence plan. CoinMarketCap, CoinGecko, DEXTools and DEXScreener may present different profile information or concerns. We inspect each affected location rather than treating them as one shared review queue.
For a multi-platform case, our issue map uses 4 platform rows when all four services are in scope. Each row records the relevant URL, concern, supporting material, proposed response and project contact. The facts should remain consistent across rows. The evidence and response still need to address each visible issue separately.
This distinction helps teams avoid sending a broad document bundle without explaining its relevance. A project can first collect every affected profile link, then group notices by the detail they question. If the issue concerns profile data on DEXTools or DEXScreener, review DEXTools and DEXScreener profile updates. For a listing matter on CoinMarketCap, see CoinMarketCap listing support; CoinGecko listing support covers that tracker.
We confirm the actual profile context before preparing a response. We do not assume that a correction prepared for one service answers a separate notice elsewhere.
Which files support identity, token data and KYC?
A useful evidence folder connects the project identity, token details and profile claim. Start with records that directly support the item mentioned in the notice. Keep unrelated sensitive files out of the first package until their relevance is clear.
A practical folder can contain 5 groups:
- Profile evidence: URLs and a screenshot or saved copy of the notice.
- Identity details: canonical project name, website and official documentation links.
- Token facts: contract information and the relevant network details.
- Supporting records: current documents that substantiate the profile field in question.
- Ownership and approval: the contact authorized to confirm facts and approve a response.
KYC material belongs in the folder when the platform request or applicable review calls for it. It is not a universal attachment for every profile concern. Check names and token details across files before sharing them. Flag an outdated document rather than silently combining it with current records.
We review supplied material for completeness and consistency. The project confirms that each statement is accurate and approved for release. For broader listing documentation, use the other crypto tracker listing options to separate new listing work from an existing profile issue.
What does the remediation handoff contain?
The handoff contains 4 practical items: an issue summary, an evidence checklist, response materials and an action record. Together, they show what we reviewed, what the project confirmed and what remains open. The format gives the project a clear approval point before any response is sent.
The issue summary names the affected profile and concern. The checklist links each requested fact to a supporting record or an outstanding question. Response materials organize the explanation in plain language. The action record notes what was prepared or submitted and captures any follow-up supplied by the project.
Before approval, the project contact checks names, contract details and factual statements. They also confirm that attached files are current and authorized for sharing. If the audit identifies a profile edit rather than a response task, the scope is separated. A profile update on DEXTools or DEXScreener can be reviewed through the profile update service.
This handoff is useful even when the case spans multiple services. The project can see which material belongs to each profile and avoid confusing one platform's notice with another's. For an overview of the related work, see the listing warning guide.
How is a case checked before submission?
The case moves through 3 checks: visible issue, evidence match and project approval. This sequence catches gaps before response materials are finalized. It also makes the decision point clear when a required fact remains unconfirmed.
We begin with the exact profile links, notice text and project contact. The first check records what can be seen on the relevant platform. The second compares those details with project records. We list any conflict or missing evidence instead of filling gaps with assumptions.
The project then supplies missing material and confirms factual details. We prepare the response file and submission checklist after that confirmation. The project reviews the final text and approves the material for use. The agreed submission support follows that approval.
The working sequence is:
- Share the affected profile URLs, notice text and contact.
- We record the visible concern and compare supplied records.
- The project answers open questions and provides relevant files.
- We prepare response materials for project review.
- The project approves the content; we support the agreed submission.
- We record the material sent and organize follow-up.
The schedule is set after the first review. Evidence readiness, affected profile count and approval timing shape the work. For our broader operating approach, see how we work.
Where does platform control begin?
The submission record shows what the project can verify and what remains a platform decision. The project controls the accuracy of its information, the completeness of its records and the approval of its own response. Those checks make the case easier to follow and keep the submitted materials aligned.
Before approval, confirm that the contact can speak for the project. Check each statement against a source document. Remove obsolete links and mark any unresolved fact clearly. If a claim lacks support, ask the project to clarify it before including the claim in a response.
CoinMarketCap, CoinGecko, DEXTools and DEXScreener decide whether their own notice changes, what evidence they accept and when they review a submission. We deliver the agreed audit, evidence organization and submission support; the platform may request more material or retain its notice.
For a CoinMarketCap or CoinGecko issue, the listing warning guide can help distinguish a profile correction from an evidence response. That distinction gives the project a practical next action without treating every notice as the same case.
How it works
- Share profile links and notice textSend the affected URLs, the full visible request and a project contact. Include when your team first saw the issue, if known.
- Record the visible concernWe inspect the profile and compare the notice with the project information supplied.
- Confirm the evidenceThe project supplies relevant records and confirms which facts are accurate and approved for use.
- Prepare response materialsWe organize the evidence and prepare a platform-specific response file and submission checklist.
- Approve and track follow-upThe project approves the materials. We record the agreed submission and organize any subsequent reply.
Frequently asked questions
What should I include in the first case file?
Send the profile URLs, full notice text, a project contact and records related to the stated concern. Include current project and token details used in public materials. If a document is missing, identify that gap rather than substituting an unrelated file. The first issue record separates visible profile facts from details the project still needs to confirm.
Can one review include CMC and all three DEX trackers?
Yes. The scope can include CoinMarketCap, CoinGecko, DEXTools and DEXScreener when you provide each affected profile and notice. We keep a separate issue row for every profile. That lets the evidence plan reflect each visible concern while keeping project names and token details consistent across the case.
When does a platform case actually need KYC files?
KYC files are relevant when the platform request or applicable review calls for identity verification. They are not a default attachment for every profile concern. The audit records whether the notice points to identity, profile data or another documentation gap. Share sensitive files only after the required evidence scope is clear.
What sets the schedule for preparing a response?
The schedule is agreed after the first review of the profile and available records. Evidence readiness, the number of affected profiles and project approval time shape preparation. Our work timeline is separate from the platform's review timing. The action record helps your team track what was sent and what reply remains open.
Can you confirm that a platform will clear its notice?
No. We can deliver the agreed audit, evidence organization and submission support. CoinMarketCap, CoinGecko, DEXTools or DEXScreener decides whether its notice changes, which proof it accepts and when it reviews the case. We keep the submission traceable and help organize a response if the platform requests further material.
How is this different from changing a DEX profile?
Remediation addresses an existing warning, flag or verification issue. A profile update changes displayed information and may not address a notice already attached to the profile. We record the distinction in the issue summary. If both tasks are needed, the project can approve separate actions for the response and the profile change.
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